At Connsole Casa we handcraft every piece and we want you to love what arrives. If something is not right, this page explains exactly how returns, refunds, and shipping work. If you would rather just ask a person, email us at mail@connsole.com — we answer within 1–2 business days.
Shipping
- Where we ship: the United States only, including Alaska, Hawaii, and APO/FPO addresses. We do not currently ship internationally.
- Cost: shipping is free on every order, with no minimum.
- Carrier: USPS Priority Mail from our Bethany, Oklahoma studio.
- Processing time: in-stock orders are packed and shipped within 1–2 business days. Custom and personalized pieces need an extra 2–5 business days before they ship.
- Transit time: most orders arrive 3–5 business days after they ship. You will receive a tracking number by email as soon as your parcel is scanned.
- Taxes and duties: sales tax is calculated at checkout where applicable. There are no customs charges, since we ship domestically only.
30-Day Returns
You may return any item within 30 days of delivery for a full refund of the purchase price. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
Sale and discounted items are returnable on exactly the same terms as full-price items. The only exception is custom, engraved, and personalized orders, which are made to your specification and are final sale unless they arrive damaged or defective.
How to start a return
- Email mail@connsole.com with your order number and which item you would like to return. You can also use the form on our Contact page.
- We reply within 1–2 business days with return instructions and the return address.
- Pack the item in its original packaging and ship it to: Connsole Casa, 7916 NW 23rd St #207, Bethany, OK 73008. We recommend a trackable service, as we cannot refund a return we never receive.
- We inspect the item on arrival and email you the outcome the same or next business day.
Who pays return shipping
For a change-of-mind return, return postage is the customer’s responsibility. If the item arrived damaged, defective, or we sent the wrong product, we cover return shipping in full and there is nothing for you to pay.
Damaged or Defective Items
Every order is packed carefully, but if something arrives damaged, please contact us within 48 hours of delivery with a photo of the damage. We will send a replacement or issue a full refund — including original shipping — as quickly as we can, and you will not need to ship the damaged item back unless we ask.
Refunds
Once your return is received and inspected, we email you to confirm the refund has been approved. Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may take a further 3–10 business days to post the credit to your statement.
If more than 15 business days have passed since we confirmed your refund and you still do not see it, email mail@connsole.com and we will chase it with you.
Exchanges
Want a different colour or size instead of a refund? Email us and we will reserve the replacement while your return is in transit, then ship it free of charge as soon as the original arrives. Exchanges follow the same 30-day window as returns.
Order Cancellations
Orders can be cancelled for a full refund any time before they ship — usually a window of about 24 hours. Email us as soon as possible and we will stop the parcel if it has not already gone out.
Gifts
If your item was marked as a gift at checkout and shipped directly to you, we will issue a gift credit for the value of the return. If the order was shipped to the gift giver first, the refund goes back to their original payment method.
Contact Us
Connsole Casa
7916 NW 23rd St #207
Bethany, OK 73008
United States
Email: mail@connsole.com
We reply to every message within 1–2 business days, Monday through Friday.
Last updated: 8 September 2026.